You have the option to cancel your order and receive a full refund as long as it has not entered the print production stage. Please keep in mind that the majority of orders are sent to print within a few hours of placement. Once an order has reached the print stage, it cannot be canceled.

The products sold by DISONTAG are custom printed and therefore not eligible for returns.

However, if the printed items are clearly defective due to an error with a printing process or if they were damaged during shipping, the order may be eligible for a courtesy reprint. If you believe this may be the case with your order, please review the Reprints / Refunds section below. Please provide your contact details, order number, and digital images depicting any damage or defects. Customers are required to report issues within 7 days of the order being delivered to the provided address.

For reprints or refunds, please notify DISONTAG by email at hello@disontag.com within 7 days of the order being delivered to the address provided. "Delivered" is defined by the shipping carrier tracking timestamp.

Please include:
Your contact information
Order number
Photos showing any damage or defects
After receiving the email detailing the issue with your order, we will review the photos you submitted and may contact you for further clarification.
If the reprint is authorized, it will be produced in the next production run and shipped using our free shipping service. Reprints will only be shipped by 1-2 day courier if the original order was shipped by courier or the customer paid for courier for the reprint.

If time does not allow for a reprint before the event, we will initiate a refund to your original payment method. DISONTAG may fully/partially refund the order instead of issuing a reprint if both parties agree. Once a refund is initiated, you can expect to receive your refund within 2-3 days, but the exact time depends primarily on the policies of your credit card issuer.

Typos/Misspellings
DISONTAG carefully checks each file for the correct size and resolution to ensure the highest print quality. The client is responsible for the final design uploaded, including layout, content, and text. Typos or any other potential design-related errors are also the client's responsibility.

If a reprint is required due to a design error, please feel free to contact us and we will work with you to find a solution.

The cost and terms of shipping orders will be made available in the shopping cart during checkout.

Shipping costs are non-refundable. If an order is not delivered per published timelines and/or returned to DISONTAG due to an incorrect or insufficient shipping address, the client is not eligible for a refund. Nonetheless, should there be a delay in the delivery of your order, feel free to reach out to us, and we'll offer any assistance within our capacity.

Incorrect or Insufficient Address
Refunds will not be issued for orders shipped to an incorrect address as provided by the client. Upon receiving the returned order at our facility, DISONTAG will reship the order to the corrected address at no extra charge. Reshipped orders will be sent via our complimentary shipping, including orders that were initially shipped via 1-2 day Express. If the client would like the order reshipped via expedited shipping, an additional expedited shipping fee would be applicable.